OUR SATISFACTION GUARANTEE
EXCHANGES
In the unlikely event that your order arrives damaged please email us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
immediately so that we can arrange an exchange at your convenience.
Hu2 Ltd. Unit 51, 21 Seymour Street, W1H 7JX London. Please wrap the items very securely and use insured registered delivery, keeping the receipt in case of any damage in transit. Hu2 cannot accept liability for goods lost or damaged in transport.
Hu2 cannot be held responsible for any fluxuations in exchange rates and consequent loss of currency as a result. We would ask our customers to consider this before placing any overseas orders.
POSTAGE & PACKING
£5.50 will be charged for all orders within mainland UK, except for exceptional order. We will contact you directly with a quote for these items.
OVERSEAS DELIVERY
We try to keep our prices to a minimum, but obviously international despatch can be costly. Our charges are as follows:
UK - £ 5.90 Europe - £ 9.90
International - £12.90 Those prices do not apply to heavier items such as exceptional orders. We will contact customers of larger items with quotes for delivery before we mail out.
DELIVERY TIME
Please allow 10 days for delivery. Express delivery is available on some items. Please email us on
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Delivery outside the UK is possible. Please contact us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
for a quote. We will get in touch to discuss the best method of delivery for your area. Please note information and prices regarding overseas orders.
STOCK AVAILABILITY
Sadly, we cannot guarantee to carry all the items permanently in stock, although we do try our best. If an item is out of stock, we will advise you of an anticipated delivery date. SECURE PAYMENT
When the order is placed at our website, credit card numbers are encrypted.
We accept MasterCard, VISA, Delta and American Express.
DATA PROTECTION GUARANTEE
We completely understand that before filling in any information about yourself on the internet you would like to know how it will be used. Well we will use it to see what you like and don't like and which pages are looked at the most.
We will NOT give this information to any other company or individual. So you will not receive marketing material from anybody else.
We hope you don't mind but we may send out the odd bit of loveliness to keep you in touch with our new products and any special offers or sales.
REFUNDS & RETURNS If the product is damaged when delivered, please return it in the packaging in the state it was received and we will send a replacement. You can cancel orders within two weeks after we have received it. You can return new, unopened items from a cancelled order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging. We do not offer a refund for items ordered in error. You can contact us at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
if you would like to clarify anything before purchasing.
Hu2 Limited. Made in UK. Shipped worldwide.
| 