Privacy Policy


Introduction

At Hu2 Ltd (Hu2), we are committed to safeguarding the privacy of all our website visitors. This policy explains how we collect information about people visiting and using our website. It also explains how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

Our privacy policy applies to information we collect about:

  • visitors to our website;
  • enquiries on our website;
  • sign-ups on our website;
  • purchases on our website;
  • newsletter registrations on our website.

We may update this policy occasionally, so please keep an eye on this page to ensure that you are happy with any changes. We might also notify you of changes to our privacy policy by email. By using this website ( www.hu2.com), you agree to the terms of our privacy policy. If you have any questions regarding this policy or our privacy practices (or anything else!), feel free to get in touch on [email protected], via post to Hu2 Ltd, The Aspect, 6th Floor, 12 Finsbury Square, London EC2A 1AS, or via phone 0203 004 2539.


Who are we?

Hu2 is an interior design and art studio incorporated and registered in England and Wales with company number 08422128 and registered office at The Aspect, 6th Floor, 12 Finsbury Square, London EC2A 1AS, United Kingdom.

What type of information is collected?

  • The personal information we collect might include first name, last name, email, phone number, IP address, postal address, billing address
  • Payment details, collected through our secure third-party payment platforms – scroll down this page to check out information about payments
  • Information about your computer and about your visits to and use of this website, for example when you create an account or complete a purchase
  • Information relating to any transactions carried out between you and us on or in relation to this website, for example when you make a request for information, such as details of products, services, orders, or information about us
  • Information that you provide to us for the purpose of registering with us (including all of our data capture forms on the website)
  • Information that you provide to us for the purpose of subscribing to our website services and news updates
  • Any other information that you decide to send to us
  • Unless explicitly stated, we will never ever sell, rent or lease user information to any third party


Why is this information collected?

We may store and use personal information in order to:

  • Administer the website
  • Process or respond to a request that you have made, where you've given your email address
  • Send out information that you have requested
  • Carry out obligations arising from contracts entered into by you and Hu2, such as an order on our website
  • Send newsletters, marketing and exclusive offer communications, where you have given consent for us to do so (you can tell us at any time if you no longer want marketing communications, and we will remove you from our lists)
  • Enable your use of the services available on our website
  • Supply services registered for via our website
  • Send general (non-marketing) commercial communications such as order information and shipment updates
  • Send email notifications which you have specifically requested, or that are required to fulfil contracts entered into by you and Hu2
  • Provide third parties such as Google Analytics and Facebook with statistical information about our users – please note this information cannot be used to identify any individual user
  • Deal with enquiries and complaints made by or about you relating to the website
  • Improve your browsing experience by personalising the website


Updating your information

Updating your information on our website is quick and painless. Just log in to your account, go to the “My Account" tab (that's top-right hand side corner!), and check your details. If you have trouble accessing your account, and need to correct or update information, just let us know and we'll help you out.


Updating or removing your information from our website or mailing lists

If you have opted in to receive communication from us, we may want to send out the odd bit of loveliness to keep you in touch with our new products and special offers. You can opt out at any moment, however!

You can either go to “My Account" on our website and untick the opt in box, alternatively you can select to opt in or out right away when signing up.

You can also send us an email and we'll make sure to update your preferences.

If you want to delete your account, we'll of course be very sorry to see you leave the Hu2 community! After our planned website changes go live very soon, account deletion can be done in the "My Account" section. Once in this area on the website, you will be able to click "Delete My Account", and then confirm your selection. For the moment, you can let us know if you want to delete your account, and we'll delete it for you.


How we use cookies

Like many other companies, Hu2 uses cookies. A cookie consists of information sent by a web server to a website visitor. The visitor's web browser then stores information regarding the visitor's use of the website, and each time the visitor goes to the same site, that information is sent back to the web server.

This enables the web server to identify and track the web browser, and it helps us provide a user-friendly and more tailored experience. You can read more about this on our Cookies Policy page.


Disclosures

We may disclose information about you to any of our employees, suppliers, third parties or subcontractors when it is reasonably necessary for the purposes listed in this policy. In addition, we may disclose your personal information:

  • In order to fulfil contractual obligations between Hu2 and anyone who has used our website and services, for example when we are shipping a product to a customer
  • To the degree that we are required to do so by law
  • Relating to any occurring or potential legal proceedings
  • To confirm, defend or exercise Hu2's legal rights, such as giving information to others to prevent fraud and reduce credit risk
  • To the buyer (or prospective buyer) of any business or asset we might be selling, or contemplating selling
  • To any individual who we reasonably believe may apply to a court or other competent authority for disclosure of personal information where we believe the relevant court authority might be reasonably likely to order disclosure of specific personal information Except as stated in this privacy policy, we will never ever share your information with third parties.


Security of your personal information

We take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on our secure, password and firewall protected servers through a third-party hosting platform. You can read more about how we store data further down in this policy.

Of course, data transmission over the internet is occasionally insecure, and we cannot guarantee the security of data sent over the internet, as we cannot in advance ascertain what type of web connection, web browser and web security individual users have in place.


Links to other websites

This privacy policy does not cover links to other websites. We encourage anyone browsing the web to read the privacy statements of other websites they visit, as well.


Job applicants, current and former employees

Hu2 is the data controller for the information you provide when applying for a job, unless stated otherwise. This information will not be shared, and it will only be used to progress your application or for us to meet legal requirements.

If you start working at Hu2, we will ask you for bank and address details and emergency contact details. The necessary information will be stored for your employment duration, and for six years after the end of your employment.

If you have any questions about the process, please contact us at [email protected]


Third parties

Secure payments

When an order is placed through our website, all sensitive information is automatically encrypted by the payment platforms installed on our site. We accept all major credit and debit cards including Visa and MasterCard. All payment platforms installed on the Hu2 website are GDPR compliant. We do not share details about the payment platforms used on our website for security reasons, as we do not want it published online. If you would like any more information regarding our payment platforms, please feel absolutely free to get in touch with us via email or phone.


Security and performance

We use GDPR compliant computer and email systems to communicate with our customers and suppliers safely. We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. For security reasons, we do not publish our computer and email systems on our website. If you would like any more information, please contact with us via email or phone.

We use a third-party service to help maintain the security and performance of our website and computer systems, called Refocus IT. To deliver this service, Refocus IT can access and process the information we store about individuals. To read more about Refocus IT, go to their website https://www.refocusit.com/, or if you have any questions about our agreement with the company, please feel absolutely free to contact us.


Website hosting

Our website is hosted on a third-party cloud service that meets the requirements of GDPR by working with customers globally and using local service providers, to help with compliance regardless of location. For more information just get in touch with us.


Website platform

We publish our website on a third-party e-commerce platform, and we have updated to the very latest version in order to guarantee GDPR compliance. The platform shows summaries of orders, to enable us to process sales and send products.

For more information about how our website platform protects your data, you know what to do – drop us an email!


Google Analytics & AdWords

Google Analytics is used as a third-party service to gather internet log information about visitors and their behaviour patterns, such as pages visited, time spent on each page and general website usage.

We use Google Analytics to view, analyse and improve our website and its functionalities. This information is not processed in any way to identify visitors, and no user-specific data is collected by us or any other third party.

We may use Google AdWords in order to show relevant ads to our current and potential customers. These ads are based on interests Google has identified, and previous web browsing. Google AdWords saves user statistics for 540 days in remarketing lists.

We do not attempt to identify individual website visitors, and we do not agree to Google trying to find this out either. We will always be transparent with any personal information we ask to collect through our website, with a clear intent and purpose.

For more information, please read:

  • privacy.google.com/index.html#
  • privacy.google.com/how-ads-work.html
  • privacy.google.com/businesses/compliance/#?modal_active=none


Social media

We use Facebook, Instagram, Twitter, Pinterest and Google+ to manage our social media interactions. If you use a social media platform, you consent to each of the platform's individual privacy policy.

We also use Facebook and Instagram advertising in order to reach visitors to this website with tailored content. For example, if you have viewed a product on our site, we may show you relevant ads. This way we can offer customised content based on your interests.

To read more about the Facebook and Instagram Privacy Policies:

  • facebook.com/policy.php
  • help.instagram.com/155833707900388
  • help.instagram.com/2000935033561463

If you send us a private or direct message via social media, please be aware that the message will be stored by the relevant platform. If you want your message to be removed, please contact us on the relevant platform with a reference to the message, and once we have confirmed it's been deleted, delete it from your own account.


LinkedIn recruitment

We might use LinkedIn to recruit new staff. When recruiting through LinkedIn, we will access the information you have published on your LinkedIn profile when you apply for a position with us.

LinkedIn is currently working to get the platform GDPR compliant by May 2018, and are updating their customer agreements to reflect the new requirements.

Read more about LinkedIn's GDPR work:

  • legal.linkedin.com/dpa
  • linkedin.com/legal/preview/privacy-policy
  • linkedin.com/help/linkedin/answer/87076


Newsletters

We sometimes use MailChimp to send newsletters and exclusive sales offers. From MailChimp we collect statistics such as openings and link clicks using standard technologies, including clear gifs, which helps us monitor and improve our newsletters.

You can change your newsletter preferences in “Your Account" on our website, or alternatively just get in touch via email and we'll remove you from our mailing list.

For more information, please see MailChimp's privacy notice:

  • mailchimp.com/legal/privacy/
  • kb.mailchimp.com/accounts/management/about-the-general-data-protection-regulation


Accessing your stored information

You have the right to access information held about you by making a “subject access request" under the Data Protection Act of 1998. Please note that we will need a proof of identity to share personal details. To request access to view any personal information we may hold please send a written request, addressing it to our email or postal address.

If any personal information if held about you, we will:

  • give you a description of it
  • tell you the reason to why we are holding it
  • tell you who it could be disclosed to
  • provide you with a copy of the information in a comprehensible form within one month of receiving your request

If approved by you, we will manage your request informally, for instance by providing you with the requested information over the phone.


Your rights

If you want to learn more about your individual rights regarding personal information, such as the right to amend, access and delete any of your personal information held by us, or any other company, visit: ico.org.uk/for-the-public/is-my-information-being-handled-correctly/


Review of this policy

This Policy is regularly reviewed and was last updated in May 2018.

Hu2-thank you!

Thank you for taking the time to read through all of this information. We hope you have found answers to your questions.

If you have anything else you would like to talk about, remember the Hu2 team is just an email away on [email protected]