At Hu2 Ltd (Hu2), we are committed to safeguarding the privacy of all our website visitors. This policy explains how we collect information about people visiting and using our website. It also explains how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
Who are we?
Hu2 is an interior design and art studio incorporated and registered in England and Wales with company number 08422128 and registered office at The Aspect, 6th Floor, 12 Finsbury Square, London EC2A 1AS, United Kingdom.
What type of information is collected?
Why is this information collected?
We may store and use personal information in order to:
Updating your information
Updating your information on our website is quick and painless. Just log in to your account, go to the “My Account" tab (that's top-right hand side corner!), and check your details. If you have trouble accessing your account, and need to correct or update information, just let us know and we'll help you out.
Updating or removing your information from our website or mailing lists
If you have opted in to receive communication from us, we may want to send out the odd bit of loveliness to keep you in touch with our new products and special offers. You can opt out at any moment, however!
You can either go to “My Account" on our website and untick the opt in box, alternatively you can select to opt in or out right away when signing up.
You can also send us an email and we'll make sure to update your preferences.
If you want to delete your account, we'll of course be very sorry to see you leave the Hu2 community! After our planned website changes go live very soon, account deletion can be done in the "My Account" section. Once in this area on the website, you will be able to click "Delete My Account", and then confirm your selection. For the moment, you can let us know if you want to delete your account, and we'll delete it for you.
This enables the web server to identify and track the web browser, and it helps us provide a user-friendly and more tailored experience. You can read more about this on our Cookies Policy page.
We may disclose information about you to any of our employees, suppliers, third parties or subcontractors when it is reasonably necessary for the purposes listed in this policy. In addition, we may disclose your personal information:
Security of your personal information
We take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We store all the personal information you provide on our secure, password and firewall protected servers through a third-party hosting platform. You can read more about how we store data further down in this policy.
Of course, data transmission over the internet is occasionally insecure, and we cannot guarantee the security of data sent over the internet, as we cannot in advance ascertain what type of web connection, web browser and web security individual users have in place.
Links to other websites
Job applicants, current and former employees
Hu2 is the data controller for the information you provide when applying for a job, unless stated otherwise. This information will not be shared, and it will only be used to progress your application or for us to meet legal requirements.
If you start working at Hu2, we will ask you for bank and address details and emergency contact details. The necessary information will be stored for your employment duration, and for six years after the end of your employment.
If you have any questions about the process, please contact us at [email protected]
When an order is placed through our website, all sensitive information is automatically encrypted by the payment platforms installed on our site. We accept all major credit and debit cards including Visa and MasterCard. All payment platforms installed on the Hu2 website are GDPR compliant. We do not share details about the payment platforms used on our website for security reasons, as we do not want it published online. If you would like any more information regarding our payment platforms, please feel absolutely free to get in touch with us via email or phone.
Security and performance
We use GDPR compliant computer and email systems to communicate with our customers and suppliers safely. We monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. For security reasons, we do not publish our computer and email systems on our website. If you would like any more information, please contact with us via email or phone.
We use a third-party service to help maintain the security and performance of our website and computer systems, called Refocus IT. To deliver this service, Refocus IT can access and process the information we store about individuals. To read more about Refocus IT, go to their website https://www.refocusit.com/, or if you have any questions about our agreement with the company, please feel absolutely free to contact us.
Our website is hosted on a third-party cloud service that meets the requirements of GDPR by working with customers globally and using local service providers, to help with compliance regardless of location. For more information just get in touch with us.
We publish our website on a third-party e-commerce platform, and we have updated to the very latest version in order to guarantee GDPR compliance. The platform shows summaries of orders, to enable us to process sales and send products.
For more information about how our website platform protects your data, you know what to do – drop us an email!
Google Analytics & AdWords
Google Analytics is used as a third-party service to gather internet log information about visitors and their behaviour patterns, such as pages visited, time spent on each page and general website usage.
We use Google Analytics to view, analyse and improve our website and its functionalities. This information is not processed in any way to identify visitors, and no user-specific data is collected by us or any other third party.
We may use Google AdWords in order to show relevant ads to our current and potential customers. These ads are based on interests Google has identified, and previous web browsing. Google AdWords saves user statistics for 540 days in remarketing lists.
We do not attempt to identify individual website visitors, and we do not agree to Google trying to find this out either. We will always be transparent with any personal information we ask to collect through our website, with a clear intent and purpose.
For more information, please read:
We also use Facebook and Instagram advertising in order to reach visitors to this website with tailored content. For example, if you have viewed a product on our site, we may show you relevant ads. This way we can offer customised content based on your interests.
To read more about the Facebook and Instagram Privacy Policies:
If you send us a private or direct message via social media, please be aware that the message will be stored by the relevant platform. If you want your message to be removed, please contact us on the relevant platform with a reference to the message, and once we have confirmed it's been deleted, delete it from your own account.
We might use LinkedIn to recruit new staff. When recruiting through LinkedIn, we will access the information you have published on your LinkedIn profile when you apply for a position with us.
LinkedIn is currently working to get the platform GDPR compliant by May 2018, and are updating their customer agreements to reflect the new requirements.
Read more about LinkedIn's GDPR work:
We sometimes use MailChimp to send newsletters and exclusive sales offers. From MailChimp we collect statistics such as openings and link clicks using standard technologies, including clear gifs, which helps us monitor and improve our newsletters.
You can change your newsletter preferences in “Your Account" on our website, or alternatively just get in touch via email and we'll remove you from our mailing list.
For more information, please see MailChimp's privacy notice:
Accessing your stored information
You have the right to access information held about you by making a “subject access request" under the Data Protection Act of 1998. Please note that we will need a proof of identity to share personal details. To request access to view any personal information we may hold please send a written request, addressing it to our email or postal address.
If any personal information if held about you, we will:
If approved by you, we will manage your request informally, for instance by providing you with the requested information over the phone.
If you want to learn more about your individual rights regarding personal information, such as the right to amend, access and delete any of your personal information held by us, or any other company, visit: ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Review of this policy
This Policy is regularly reviewed and was last updated in May 2018.
Thank you for taking the time to read through all of this information. We hope you have found answers to your questions.
If you have anything else you would like to talk about, remember the Hu2 team is just an email away on [email protected]